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    Effective Date: 31/10/2024

    Thank you for choosing the Corporate Education & Certifications Institute, CECI UK. We strive to provide high-quality educational services and ensure your satisfaction with our courses and programs. This Refund and Returns Policy outlines the terms for requesting refunds, cancellations, and withdrawals.

    1. General Refund Policy

    Refunds may be provided under certain conditions, as outlined below. Please read this policy carefully to understand your rights regarding refunds or cancellations.

    2. Eligibility for Refunds

    Refunds are available under the following conditions:

    • Withdrawal Before Course Start Date: Students who withdraw from a course or program at least [14] days before the start date may receive a full refund, minus a processing fee.
    • Withdrawal Within the First Week of the Course: Students who withdraw within the first week of a program may be eligible for a partial refund of up to 50% of the tuition fees, subject to approval.
    • Program Cancellations by CECI UK: If CECI UK cancels a course or program for any reason, students will receive a full refund, including any fees paid.

    3. Non-Refundable Circumstances

    Refunds will not be provided in the following cases:

    • After First Week of Course: No refunds will be issued for students who withdraw from a program after the first week, unless otherwise specified.
    • Missed Sessions or Failure to Complete Program: If a student fails to attend or complete the course requirements, they will not be eligible for a refund.
    • Digital Materials: Fees paid for downloadable or digital materials are non-refundable once accessed or downloaded.

    4. Refund Process

    To request a refund, please follow these steps:

    1. Submit a Refund Request: Contact our support team by emailing study@ceciuk.institute with the subject line “Refund Request.” Include your full name, course details, reason for withdrawal, and any supporting documentation.
    2. Review Process: Our team will review your request and determine eligibility based on our policy criteria. You may be contacted for additional information if necessary.
    3. Refund Approval and Processing: Once approved, refunds will be processed to the original payment method within [10–15 business days].

    5. Course Transfers and Credits

    In place of a refund, students may request to transfer to a future course session or receive credit toward another program. Course transfer requests are subject to space availability and are allowed only once per enrollment.

    6. Late or Missing Refunds

    If you have not received a refund within the expected time frame:

    • Check with your bank or payment provider, as processing times may vary.
    • Contact us at info@ceciuk.institute if you have further questions or require additional support.

    7. Changes to This Policy

    CECI UK reserves the right to modify or update this Refund and Returns Policy at any time. We will notify students of any significant changes, which will apply only to future transactions.

    8. Contact Us

    If you have questions about this Refund and Returns Policy, please contact us:

    Corporate Education & Certifications Institute (CECI UK)
    124 City Road, London, EC1V 2NX, United Kingdom
    Phone: +44 7307 037742, +234 704 733 0000
    Email: info@ceciuk.institute